Effective Date: This privacy statement was last revised on September 1, 2020.
This privacy statement discloses the privacy practices of Peloton Technologies, Inc. ("Peloton Technologies,"
"Peloton," "we," "our," or "us") and all websites owned or operated by Peloton Technologies, Inc. and its
subsidiaries and corporate affiliates.
Your Privacy Is Important to Us
At Peloton Technologies, Inc., we value your trust and protecting your information will always be of the highest
priority. By choosing us as your payment processing service provider, you can rest assured knowing that we are
working diligently behind the scenes to maintain your privacy. As part of our ongoing commitment to our customers,
we have created this privacy statement that details the information we collect, how we use it, who has access, and
how it can be updated.
What Information We Collect
The types of information that we collect fall under two general categories: personally identifiable information
(PII) and non-personally identifiable information (non-PII). PII consists of any information which can be
used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information
that does not reveal your identity. The following sections describe how your PII and non-PII may be collected by us,
and how we use such information.
How We Collect and Use Information
Disclosure of Your Information to Third Parties
Log Files: Any time you visit any of our websites, our servers automatically gather information
from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent
fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we
may log your IP address for system administration purposes. IP addresses are logged to track a user’s
session. This gives us an idea of which parts of our site users are visiting. We do not share the log files
Cookies: We use "cookies" to keep track of some types of information while you are visiting our
website or using our services. Cookies are very small files placed on your computer, and they allow us to
count the number of visitors to our website and distinguish repeat visitors from new visitors. They also
allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our
website; therefore if your browser is set to reject all cookies, the website will not function properly.
the cookies to any PII.
Web Beacons: "Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent
graphic images that are often used in conjunction with cookies in order to further personalize our website
for our users and to collect a limited set of information about our visitors. We may also use web beacons in
email communications in order to understand our customers. We do not link the web beacons to any PII.
Information About You: Stated in this privacy statement, we do not disclose your PII unless it is
essential to the delivery of our services, required by law or regulatory requirements, part of a transfer of
our business, or other situations where we have your consent. Refer to the following section "Disclosure of
Your Information to Third Parties" for more information.
Purchase Information: To process purchases, we may require your name, address, phone number, email
address and credit card information. Such information is used primarily to process your order or as
otherwise described herein. Credit card transactions are processed through industry standard Transport Layer
Security (TLS) and/or strong encryption (including AES, and where required, 3DES) by a third party, which
only uses your information for that purpose.
E-mails: We require an e-mail address from you when you register for our services. We use your
e-mail to deliver information about your transaction activities to you (e.g., login, order confirmation,
refund and renewal processing, notification of changes to information).
Demographic Data: Demographic data may be collected at our sites. We may use this data to tailor
our user’s experience at our site, showing users content that we think they might be interested in, and
displaying the content according to their preferences. Some of this information may be shared with
advertisers on a non-personally identifiable basis.
Online Survey Data: We may periodically conduct voluntary user surveys. We encourage our users to
participate in such surveys because they provide us with important information regarding the improvement of
our services. You may also volunteer for certain surveys that we may offer to our users, and any additional
rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not
link the survey responses to any PII, and all responses are anonymous.
Public Forums: Any information that is disclosed in these areas becomes public information and you
should exercise caution when deciding to disclose any PII information.
Use for Research: In addition to the uses outlined above, by using our site, you agree to allow us
to anonymously use the information from you and your experiences to continue our research into successful
building of services. All of your responses will be kept anonymous, and no PII will be published.
Your Right to Access Your Personal Information
Disclosure to Banking Partners: As an essential part of our platform, we partner with select
banking institutions to provide a subset of our financial management services. To fully deliver on our
services as outlined in your account agreement, we are required by our banking partners to disclose
information about you, including PII. This information is used to verify your identity, prevent fraud and
money laundering, and allows our partners to comply with federal regulations. We provide your information to
our banking partners only as needed and any disclosures will also be subject to the privacy policies of our
Disclosure By Law: You acknowledge and agree that we may disclose information you provide if
required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that
disclosure is reasonable to:
- comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law);
- protect or defend Peloton Technologies, Inc. or a third party’s, rights or property; or
- protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to Protect Abuse Victims: Notwithstanding any other provision of this privacy statement
or our Terms and Conditions of Service, we reserve the right, but have no obligation, to disclose any
information that you submit to the services, if in our sole opinion, we suspect or have reason to suspect,
that the information involves a party who may be the victim of abuse in any form. Abuse may include, without
limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be
disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure.
Appropriate authorities may include, without limitation, law enforcement agencies, child protection
agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such
Disclosure to Trusted Third Parties By Us: We may share your non-PII with third parties, but not in
a manner that would reveal your identity. We may share your PII, sometimes in conjunction with your non-PII,
with service providers that may be associated with us to perform functions on our behalf. For example,
outsourced customer care agents or technology assistants may need access to your information to perform
services for you. Your information will be treated as private and confidential by such service providers and
not used for any other purpose than we authorize.
Information Transferred As a Result of Sale of Business: As we develop our business, we may buy or
sell assets and, depending on the transaction, your PII may be one of the transferred assets. In the event
that we are acquired by another company, your PII may be part of the assets transferred to the acquiring
party. If this occurs, you will be notified if there are any material changes to the way your PII is
collected or used.
You have the right to access personal information that we store about you. Through our self-service portal and
through our e-mail communications with you, much of the information you may be seeking is readily accessible (e.g.,
transaction activity records, account statements, order confirmations). If you require further information, you may
submit a written request to our team using the details provided in the section "Contacting the Website."
Keeping Your Information Updated
We work hard to ensure that you information is kept up to date. If you wish to make any changes or are looking to
confirm the accuracy of the information we have stored about you, you can do so through our self-service portal. For
changes that are not possible through our user platform, please contact us using the details provided in "Contacting
Any age restrictions for services are set forth in each applicable Terms and Conditions of Service. We do not target
our sites or services to children under the age of 18, and in compliance with the Children’s Online Privacy
Protection Act, any information we may receive from users we believe to be under the age of 13 will be purged from
We have extensive security measures in place to protect the loss, misuse and alteration of the information stored in
our database. These measures include the use of Transport Layer Security (TLS) and/or strong encryption (including
AES, and where required, 3DES) technology during credit card transactions and administrative access to site data, as
well as other proprietary security measures which are applied to all repositories and transfers of user information.
We will exercise reasonable care in providing secure transmission of information between your computer and our
servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure
or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any
Links to or Access from Other Sites
You may be able to access your account or content of your account from third party sites, such as social networking
sites, by way of various applications. The privacy policies and practices of such sites in connection with
information you disclose on such sites may differ from the practices of Peloton Technologies, Inc. as set forth in
this privacy statement, and you should review their policies and practices to ensure that the privacy of the
information you submit on their site does not conflict with and is consistent with how you wish your information to
be treated. Such sites may also place their own cookies or other files on your computer, collect data or solicit
personal information from you. We are not responsible for the privacy policies or practices or the content of any
other websites that may provide access to, or be linked to or from, this site, including that of any social
networking sites and third party advertisers whose offerings require you to navigate away from our site.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with any
Peloton Technologies, Inc. websites, you can contact:
Acceptance of Privacy Statement
Peloton Technologies, Inc.
Your use of our website(s), including any dispute concerning privacy, is subject to this privacy statement and the
applicable Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS
will post those changes to this privacy statement page and any other places we deem appropriate so that you are
aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We
reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material
changes to this policy, we will notify you here, or by other means, such as e-mail, at our discretion. Your
continued use of any portion of our website following posting of the updated privacy statement will constitute your
acceptance of the changes.